Thank You Magnetic Poetry MLA!
Last weekend, I got to visit the Katipunan
Weekend Market located at UP Town Center. I'm a southie so visiting UPTC was
kind of a breather for me.
When I
saw Magnetic Poetry MNL's booth, my face just gleamed and it's as if another
dream has come to life. You may think I'm overreacting here but it's true. I
really wanted to get a kit for myself ever since but situation and priorities
didn't meet each other.
So off I went to their booth and inquired how
much a starter kit costs. After I paid Php 400, I saw them get a tin can from
the stack of starter kits. Also, they gave me a Matcha cookie as a freebie as
well.
When I went to my friend's home, I saw the
sticker on the back of the tin can. The sticker says "expansion". I
started to feel like something's wrong because it might be an indicator that
the words inside are under the expansion kit. I opened the tin can to
observe if the words are the same as the ones on the expansion list online
(thanks to the list of words per kit on magneticpoetrymnl.com).
And yes, it's confirmed that I got an expansion kit instead of a starter kit.
I took the situation
on Magnetic Poetry MNL's Facebook Page to gave them a heads up. All I wanted is
to exchange the expansion kit to starter kit, so I messaged them up.
After two minutes (yes, two), I was given this response.
Of course, I felt happy when I found out that
I'll be having two kits. They asked for my shipping details stat and said that
they'll be shipping the kit the next day. Two days after I message them, I was
able to receive the starter kit already. :p
I would like to commend thee owners of Magnetic
Poetry MNL for an exemplary customer service. At first, I thought my message
would be ignored and archived, but it wasn't. You had a quick response to the
matter and owned up to this honest mistake. Thank you so much for making a
customer feel so valued!
0 comments
What do you think? Share your thoughts below!